Frequently Asked Questions
What is your exchange policy?
Exchanges are accepted within the 35-day return window and only for items in new, unused condition. Exchanges depend on stock availability.
Is my payment information secure?
Yes. All transactions are secured with SSL encryption, ensuring your personal and financial data is protected. We do not store sensitive payment information.
What is your order cut-off time for same-day processing?
Orders placed before 18:00 PM (GMT-8) from Monday to Friday begin processing the same business day. Orders placed after the cut-off are processed on the next business day.
How can I track my order?
Once your order is shipped, you will receive an email with your tracking number and tracking link. You can follow the delivery progress in real time.
How do I start a return or exchange?
To begin a return or exchange, contact us at info@emily-davies.com. Once approved, we will provide a return label for you to download and print.
What should I do if I receive a defective or incorrect item?
If you receive a defective or incorrect product, contact us right away with supporting details or photos. We will prioritize the case and arrange a replacement or refund at no cost to you.
