Refund policy

Last updated: February 26, 2026

This Return & Refund Policy explains how returns, exchanges, and refunds are handled for customers located in United States. Our objective is to ensure clarity, fairness, and transparency at every stage of the process. By completing a purchase with Emily Davies, you acknowledge and agree to the terms set out below.

Return Eligibility Framework

General Right to Return

Customers may request a return for both defective and non-defective products purchased directly from our store.

Condition Requirements

To qualify for return approval, the item must arrive in new, unused condition. It should not display any signs of wear, use, or damage. All included accessories, components, and packaging (if applicable) must be intact.

Return Timeframe

Return requests must be submitted within 35 days from the date the order was delivered. Requests submitted after this period may not be eligible for processing.

Exchange Eligibility Framework

Right to Request an Exchange

Exchanges are accepted for items that remain unused and in their original condition within the same 35-day timeframe allowed for returns.

Availability Constraints

Exchanges depend on product availability at the time we receive and approve your returned item. If a requested replacement is unavailable, customers may proceed with a refund instead.

Return & Exchange Initiation Process

Mandatory Contact Requirement

To begin a return or exchange, customers must contact our support team at info@emily-davies.com. This is required before sending any item back.

Approval & Documentation

If your request is approved, we will issue a return shipping label that must be downloaded and printed before mailing the product. Only approved returns with the official label will be processed.

Unapproved Returns

Any return sent without prior authorization or without the provided label may be rejected or returned to the sender.

Return Shipping Process

Method of Return

All returns are completed by mail. We do not accept in-person returns or third-party drop-off location returns.

Cost Responsibility

Return shipping labels are issued at no cost to the customer. You will not be responsible for any charges related to return shipping.

Restocking Fees

We do not charge any restocking fees. Refunds are not reduced by additional processing costs.

Refund Processing Details

Refund Timeline

After receiving and inspecting your returned item, your refund will be processed within 20 days. Processing times may vary depending on your financial institution.

Refund Method

All refunds are sent back to your original payment method used at checkout. Please notify us if that method is no longer active.

Currency of Refund

Refunds are issued in USD (United States Dollar).

Currency Differences

If you originally paid using another currency, your bank or card issuer may apply exchange rates or additional fees. These charges are outside of our control.

Refund Confirmation

A confirmation email will be sent once your refund has been successfully completed.

Customer Assistance & Support

If at any point you have questions about this policy, need help starting a return, or want an update on your case, our support team is ready to assist. Please contact us using the details provided below.

Store Name: Emily Davies

Email: info@emily-davies.com

Business Address: 216 S Greenwood Ave, Pasadena, CA 91107, United States

Operating Hours: Monday–Friday: 8:00 AM – 6:00 PM (GMT-8)

We are committed to ensuring a smooth and satisfactory experience for all customers. You may also reach our support team by submitting an inquiry through our online contact form. We aim to respond within 1 business day.